Frequently asked questions about your rights and our legal terms
Email our support team with the transaction ID, date and your account ID. We cross-check the timestamp against your login history and payment provider records. If confirmed as unauthorized, we reverse the debit within two business days and investigate account security.
Yes. Go to your account settings and select 'Close Account Permanently', or contact support. We delete your personal data 60 days later; transaction records stay for five years to comply with regulatory requirements where local law permits.
Withdrawal addresses for DANA, OVO, GoPay or QRIS are encrypted and never displayed in full on your account page. To change a withdrawal address, you must verify your identity through a one-time code sent to your registered phone or email.
No. We store only a token reference provided by DANA, OVO, GoPay or QRIS. Your actual payment credentials remain on your payment provider's platform; we never see or retain your full card or account number.
Contact support and ask for a data download request. We'll verify your identity and send you all personal data we hold — your profile, transactions, login history and communications — in a portable format within ten business days.
Only you can log in with your password and two-factor code. Our support team can view your account for dispute investigation only, never to place bets or withdraw on your behalf. All support access is logged and audited.
Personal data (name, email, phone, address) is deleted 60 days after account closure. Transaction records and withdrawal history are retained for five years as required by applicable regulations where local law permits.
